Lovehoney Reviews
(Rated by 1285 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
25
%OFF15
%OFF15
%OFFOverall Rating
4.5
Base on 13 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality5.0
- Return Policy4.5
- Good Value4.5
- Customer Service4.5
- Shipping & Delivery4.7
Recent Customer Reviews (13)
Jan Ebersbacher
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Jon Reinhardt
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Bradley Houghton
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Abdulvagap Inarkaevich
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Brigitte Bieber
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Cheryl Shore
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Lisa Ely
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Bernd Wechsler
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Philipp Dresdner
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Reece Allen
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Payment Methods
Accepted Payment Options:
Prices for items on Lovehoney.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Payment Process
- Payments can be made online during the checkout process.
- For Lovehoney credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Lovehoney Pros & Cons
Pros
1
Affordable Prices: Lovehoney offers cheap and affordable sex toys compared to other websites.
2
Wide Product Range: They provide a variety of sex toys, lingerie, and adult gifts.
3
Free Shipping and Returns: Lovehoney offers free shipping and a 60-day free return policy.
4
Customer Service: They have an expert chat and email support team available to help with all pleasure product needs.
5
Educational Resources: Lovehoney provides education and support on sexual wellness, making it easier for customers to find what they need.
6
Discreet Packaging: Their packages are shipped discreetly, with labels printed as "novelty items".
CONS
1
Customer Service Issues: Many customers have reported poor customer service, including difficulties in getting refunds and resolving issues.
2
Shipping Problems: There have been complaints about missing parcels and items being shipped incorrectly.
3
Return Policy Issues: Some customers have experienced problems with returning products, including being charged for returns and not receiving refunds promptly.
4
Product Quality Concerns: There have been reports of receiving used sex toys with body fluids, which is a significant concern for hygiene and safety.
5
Limited Size Options: Some lingerie items come in sizes rather than cup sizes, which can be inconvenient for customers.
Lovehoney Features and Benefits
Features
Diverse Product Range
Offers a wide range of pleasure toys, intimacy-enhancing accessories, and lingerie designed to enhance sexual happiness.
Customer Engagement
Engages with customers for a fun and interactive experience, with 277,000 product reviews.
Affordable Prices
Provides cheap and affordable sex toys compared to other websites.
Wide Product Range
Variety of sex toys, lingerie, and adult gifts.
Free Shipping and Returns
Free shipping and 60-day free return policy.
Customer Service
Expert chat and email support for pleasure product needs.
Educational Resources
Education and support on sexual wellness to help customers find what they need.
Discreet Packaging
Shipped discreetly with labels as 'novelty items'.
Return Policy
30-day returns for unopened, unused products for full refund or exchange.
Discreet Delivery
Orders sent in plain packaging to ensure contents are not identifiable.
Product Innovation
New products like Lovehoney Frisky 10 Function Silicone Rabbit Vibrator with dual stimulation and waterproof design.
Seasonal Promotions
Exclusive offers during events like Singles’ Day and Black Friday to drive engagement.
Marketing Campaigns
Campaigns like 'Love How You Love' to spark conversations and promote as modern sex destination.
Delivery Options
Rapid in-store pickup, next-day delivery, and standard delivery for convenient access.
Brand Recognition
Queen's Award for International Trade for outstanding growth in overseas sales.
Discounts
Up to 70% off on select items.
Student Discount
20% off for students via Student Beans code.
Coupons
20% off with active coupons.
Sales
Up to 50% off with verified coupon codes.