Lovehoney Reviews

For Lovehoney.com, the return policy allows account holders to return any unopened, unused, or unworn product with its packaging or tags intact within 30 days of receiving it for a full refund or exchange. The process is initiated by filling in a returns form, followed by instructions received via email. As for the shipping policy, Lovehoney offers discreet delivery where all orders are sent in plain packaging, ensuring the contents are not identifiable. The website mentions that return labels are not sent with every order to avoid waste, but customers can print their own return labels via a provided link when needed. Additionally, Lovehoney does offer free shipping policies, but specific details regarding shipping times and costs are not provided. It's recommended to review the policies directly on their website for the most accurate and detailed information.

Lovehoney offers a variety of delivery options with varying costs depending on how quickly you want your order. Free delivery is available on orders over £40.

Yes. Lovehoney's delivery partners offer order tracking as standard. You will receive information via email on how to track your order once your order is dispatched.

Lovehoney accepts payments via debit or credit card, including Visa, MasterCard, and American Express. Payment can also be made through Apple Pay, PayPal, and Google Pay, or spread the costs of your payment via Klarna, PayPal Pay Later or Clearpay.

If you wish to amend or cancel an order, please contact Lovehoney Customer Care immediately after placing the order. If the order has already been processed by the warehouse team, it cannot be cancelled.

Returns are sent through DHL, and items can be returned within 60 days from the date of purchase if they are unopened, unused, or unworn, with packaging or tags intact. Exchanges are not offered. All purchases are covered by Lovehoney's 1-year product guarantee, and if anything goes wrong with the product, it can be replaced for up to a year after purchase.