(4.5 / 5)1285+ Ratings

Lovehoney Reviews

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Overall Rating

4.5

13 Reviews

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About Lovehoney

Lovehoney is a global leader in sexual happiness with warehouses in the UK, USA, and Australia, shipping orders in discreet brown boxes directly to customers. Lovehoney's adult store offers a diverse selection of adult toys, including clitoral vibrators, male sex toys, dildos, lingerie, and sex essentials for all tastes and orientations. The company is committed to providing a fun and fulfilling sex life for all.

Lovehoney Pros & Cons

Pros of Lovehoney.com:

Affordable Prices: Lovehoney offers cheap and affordable sex toys compared to other websites.
Wide Product Range: They provide a variety of sex toys, lingerie, and adult gifts.
Free Shipping and Returns: Lovehoney offers free shipping and a 60-day free return policy.
Customer Service: They have an expert chat and email support team available to help with all pleasure product needs.
Educational Resources: Lovehoney provides education and support on sexual wellness, making it easier for customers to find what they need.
Discreet Packaging: Their packages are shipped discreetly, with labels printed as "novelty items".

Cons of Lovehoney.com:

Customer Service Issues: Many customers have reported poor customer service, including difficulties in getting refunds and resolving issues.
Shipping Problems: There have been complaints about missing parcels and items being shipped incorrectly.
Return Policy Issues: Some customers have experienced problems with returning products, including being charged for returns and not receiving refunds promptly.
Product Quality Concerns: There have been reports of receiving used sex toys with body fluids, which is a significant concern for hygiene and safety.
Limited Size Options: Some lingerie items come in sizes rather than cup sizes, which can be inconvenient for customers.

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Lovehoney Customer Reviews (13)

0/5

Jan Ebersbacher

Verified Buyer

Feb 14, 2023

Jon Reinhardt

Verified Buyer

Feb 13, 2023

Bradley Houghton

Verified Buyer

Feb 13, 2023

Abdulvagap Inarkaevich

Verified Buyer

Feb 13, 2023

Brigitte Bieber

Verified Buyer

Feb 12, 2023

Cheryl Shore

Verified Buyer

Feb 12, 2023

Lisa Ely

Verified Buyer

Feb 11, 2023

Bernd Wechsler

Verified Buyer

Feb 11, 2023

Philipp Dresdner

Verified Buyer

Feb 10, 2023

Reece Allen

Verified Buyer

Feb 10, 2023

Lovehoney Customer’s Q&A

No question yet

Lovehoney Features and Benefits

Key Features and Benefits of Lovehoney.com:

Diverse Product Range:
- Lovehoney offers a wide range of products including pleasure toys, intimacy-enhancing accessories, and lingerie, all designed to enhance sexual happiness.
Customer Engagement:
- The brand is known for engaging with customers, fostering a fun and interactive experience. It has 277,000 customer product reviews, more than any other sex toy producer in the world.
Affiliate Program:
- Lovehoney has a thriving affiliate program in the UK, which has been running for over 12 years. The program focuses on direct engagement with partners, including content sites and adult bloggers, to drive brand awareness and sales.
Commission Structure:
- The commission structure is designed to reward partners, prioritize Lovehoney's own brand products, and bring in new customer sales. The company uses data to identify key publishers and tailor offers to them.
Seasonal Promotions:
- Lovehoney targets exclusive offers during specific key seasonal events, such as Singles’ Day and Black Friday, to drive up performance and engagement.
Global Expansion:
- The company has seen significant recent expansion in Australia and the US, leveraging localisation and feedback from local publishers to tailor its approach for each region. Skimlinks has been instrumental in establishing partnerships with a large network of content partners globally.
Marketing Campaigns:
- Lovehoney has launched integrated marketing campaigns like "Love How You Love," which aims to spark conversation between couples and promote the brand as a modern sex destination.
Customer Support:
- The company offers various delivery options, including rapid in-store pickup, next-day delivery, and standard delivery, ensuring convenient access to products.
Product Innovation:
- Lovehoney continuously innovates with new products, such as the Lovehoney Frisky 10 Function Silicone Rabbit Vibrator, which offers dual stimulation and is fully waterproof.
Brand Recognition:
- Lovehoney has received recognition, including the Queen's Award for International Trade for Outstanding Continuous Growth in overseas sales over the last six years.

Lovehoney Pricing

Lovehoney.com offers a variety of pricing options, including:

Discounts: Up to 70% off on select items.
Student Discount: 20% off for students using the Student Beans code.
Coupons: 20% off with active coupons from Marie Claire and RetailMeNot.
Sales: Up to 50% off with verified coupon codes from Groupon.

Pricing can vary based on the specific items and promotions available. Always check the website for the latest deals and discounts.

Lovehoney FAQs

Lovehoney Alternatives

Based on the provided sources, here are the top alternatives to Lovehoney.com:

Unbound - Known for its range of body-safe products including vibrators and lubricants.
Dame Products - Focuses on designing and developing sex toys to enhance sexual wellness and intimacy.
Maude - Offers a variety of sexual wellness essentials, skin care products, supplements, and scents designed to promote intimacy.
Pinkcherry.com - A close competitor with 1.57M visits and a 54.87% bounce rate.
Bondara.co.uk - A UK-based site with 536.4K visits and a 39.17% bounce rate, known for its discreet delivery of sex toys.
Ann Summers - A UK-based site with 1.5M visits and a 43.95% bounce rate, offering mature toys and lingerie.
Boots.com - A UK-based site with 25.4M visits and a 46.45% bounce rate, offering health and beauty products.
Adam & Eve - A US-based site with 4.6M visits and a 40.35% bounce rate, known for its wide range of sex toys and discreet shipping.
Cotr Inc - A US-based company competing in the field of sexual wellness, though specific data on visits is not provided.
Wow Tech - A Canadian company operating in the Personal & Household Goods industry, though it generates less revenue than Lovehoney.

These alternatives offer a variety of products and services in the sexual wellness and intimacy enhancement space.

What are the delivery costs and options at Lovehoney?

Lovehoney offers a variety of delivery options with varying costs depending on how quickly you want your order. Free delivery is available on orders over £40.

Can I track my order?

Yes. Lovehoney's delivery partners offer order tracking as standard. You will receive information via email on how to track your order once your order is dispatched.

What payment methods are accepted at Lovehoney?

Lovehoney accepts payments via debit or credit card, including Visa, MasterCard, and American Express. Payment can also be made through Apple Pay, PayPal, and Google Pay, or spread the costs of your payment via Klarna, PayPal Pay Later or Clearpay.

How do I cancel an order?

If you wish to amend or cancel an order, please contact Lovehoney Customer Care immediately after placing the order. If the order has already been processed by the warehouse team, it cannot be cancelled.

What is Lovehoney's return policy?

Returns are sent through DHL, and items can be returned within 60 days from the date of purchase if they are unopened, unused, or unworn, with packaging or tags intact. Exchanges are not offered. All purchases are covered by Lovehoney's 1-year product guarantee, and if anything goes wrong with the product, it can be replaced for up to a year after purchase.

Lovehoney.com Return Policy?

For Lovehoney.com, the return policy allows account holders to return any unopened, unused, or unworn product with its packaging or tags intact within 30 days of receiving it for a full refund or exchange. The process is initiated by filling in a returns form, followed by instructions received via email. As for the shipping policy, Lovehoney offers discreet delivery where all orders are sent in plain packaging, ensuring the contents are not identifiable. The website mentions that return labels are not sent with every order to avoid waste, but customers can print their own return labels via a provided link when needed. Additionally, Lovehoney does offer free shipping policies, but specific details regarding shipping times and costs are not provided. It's recommended to review the policies directly on their website for the most accurate and detailed information.